SHIPPING POLICY

Last Updated: August 26, 2026

Thank you for shopping at dtvubo.shop, operated by UJ Consult. We are committed to providing a reliable and transparent shipping experience.

This Shipping Policy explains our order processing times, shipping destinations, delivery estimates, shipping costs, tracking procedures, and other important delivery information.

By placing an order through dtvubo.shop, you acknowledge the terms described in this Shipping Policy.

1. ORDER PROCESSING

Orders are processed after they have been successfully placed and payment has been confirmed.

Most orders are processed within 1 business day.

Orders placed on weekends or public holidays may be processed on the next available business day.

Processing may occasionally take longer because of:

• Product availability;
• High order volumes;
• Payment or fraud-prevention verification;
• Public holidays; or
• Unexpected operational circumstances.

Processing time is separate from the estimated delivery time.

Once your order has been dispatched, you may receive a shipping confirmation email containing available tracking information.

2. SHIPPING DESTINATIONS

We ship to the destinations available for selection during checkout on dtvubo.shop.

Available destinations may vary depending on the product, shipping provider, delivery restrictions, and operational requirements.

If your destination is available at checkout and your order is successfully accepted, we will arrange delivery to the address provided with your order.

We may restrict or suspend shipping to a destination if delivery is unavailable, prohibited, or cannot reasonably be completed.

3. SHIPPING COSTS

We currently provide FREE STANDARD SHIPPING ON ALL ORDERS placed through dtvubo.shop, unless a different shipping option or charge is clearly displayed at checkout.

Customers will not be charged any undisclosed shipping fees after completing checkout.

Optional expedited or special delivery services, if available, may involve an additional charge. Any such charge will be clearly displayed before the order is submitted.

4. ESTIMATED DELIVERY TIME

Our standard estimated delivery time is:

3–7 Business Days

The estimated delivery period begins after the order has been processed and dispatched.

Business days normally exclude weekends and public holidays.

Delivery times are estimates rather than guarantees. Actual delivery may be affected by:

• The customer’s location;
• Shipping carrier operations;
• Customs procedures;
• Severe weather;
• Public holidays;
• Seasonal demand;
• Transportation disruptions; or
• Other circumstances outside our reasonable control.

Nothing in this section affects any mandatory delivery rights available under applicable consumer law.

5. ORDER TRACKING

Where tracking is available, tracking information will normally be sent to the email address provided during checkout after the order has been dispatched.

Please allow some time for the carrier’s tracking system to update after you receive the tracking number.

If tracking has not updated for an extended period or you have concerns about your shipment, contact us at:

Email: janepeters197059@gmail.com

Please include your order number and available tracking information so we can assist you efficiently.

6. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please verify the following before completing checkout:

• Recipient’s full name;
• Street address;
• Building, unit, or apartment number, where applicable;
• City;
• Postal code;
• Country; and
• Telephone number or other contact information where requested.

If you discover an error in your delivery information, contact us immediately at:

Email: janepeters197059@gmail.com

We will make reasonable efforts to correct the address, but changes cannot be guaranteed after the order has been processed or transferred to the shipping carrier.

7. INCORRECT OR INCOMPLETE ADDRESSES

If a shipment cannot be delivered because the customer provided an incorrect or incomplete address, the package may be delayed, returned to the sender, or handled according to the carrier’s procedures.

If the package is returned to us, we will contact the customer to discuss reshipment or another appropriate solution.

Additional shipping costs resulting from reshipment due to an incorrect or incomplete address supplied by the customer may be the customer’s responsibility where permitted by law.

This does not apply where the delivery problem was caused by us or the shipping provider.

8. DELIVERY DELAYS

Although we aim to deliver orders within 3–7 business days, occasional delays may occur because of:

• Carrier disruptions;
• Customs inspections or clearance procedures;
• Severe weather;
• Transportation interruptions;
• Public holidays;
• Peak shopping periods;
• Incorrect or incomplete delivery information; or
• Events outside our reasonable control.

If your shipment is significantly delayed, contact us at janepeters197059@gmail.com. We will review the available shipping information and assist you in resolving the issue.

If delivery cannot be completed within the time required by applicable consumer law, you may be entitled to cancel the order and receive a refund.

9. LOST PACKAGES

If tracking has not progressed for an unusually long period or you believe your shipment has been lost, contact us at:

Email: janepeters197059@gmail.com

Please provide your order number and any available tracking information.

We will investigate the shipment and coordinate with the shipping provider where appropriate.

If a package is confirmed as lost before delivery, we will provide an appropriate replacement or refund in accordance with applicable law and our store policies.

10. PACKAGES MARKED AS DELIVERED

If tracking shows that a package has been delivered but you cannot locate it, please:

• Check the delivery location carefully;
• Ask household members or other authorized recipients;
• Check with neighbors where appropriate;
• Review any delivery notice left by the carrier; and
• Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact us at janepeters197059@gmail.com and provide your order number.

We will make reasonable efforts to investigate the delivery. A carrier’s “delivered” status does not automatically remove any responsibility that cannot legally be excluded.

11. DAMAGED OR INCORRECT DELIVERIES

Please inspect your package and products promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at:

Email: janepeters197059@gmail.com

Please provide:

• Your order number;
• A description of the problem; and
• Clear photographs or videos of the product and packaging, where relevant.

We will review the situation and provide an appropriate solution under our Refund & Return Policy and applicable consumer law.

Reasonable return shipping costs for damaged, defective, or incorrectly supplied products will be covered by UJ Consult.

12. CUSTOMS, DUTIES AND TAXES

The total product price, applicable taxes, and available shipping charges will be presented during checkout where required.

For international deliveries, customs procedures, import duties, taxes, or governmental charges may apply depending on the destination and applicable law.

If a customer is responsible for a charge that is not collected during checkout, this will be communicated where reasonably possible before the order is completed.

Customs clearance may cause delays outside our estimated delivery period.

Nothing in this section requires a customer to pay a charge that the seller is legally responsible for paying or that was not properly disclosed before purchase.

13. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible at:

Email: janepeters197059@gmail.com

We will make reasonable efforts to accommodate your request.

Once an order has been processed, packed, or dispatched, we may be unable to modify or cancel it before delivery.

If the order has already been shipped, you may follow the return procedure described in our Refund & Return Policy after receiving it. This does not affect any statutory cancellation or withdrawal rights.

14. MULTIPLE-PACKAGE SHIPMENTS

An order containing multiple products may be shipped in separate packages because of product availability, warehouse arrangements, or logistical requirements.

Separate packages may arrive on different dates.

Where available, tracking information will be provided for each shipment. Receiving only part of a multi-item order does not necessarily mean the remaining products are missing.

If all packages have not arrived within the applicable delivery period, contact us for assistance.

15. RETURNS

Returns are governed by our Refund & Return Policy.

We provide a voluntary 30-day return policy, subject to the conditions stated in that policy. Customers in the European Union may also have a statutory 14-day right of withdrawal for qualifying online purchases.

Please contact us before returning a product:

Email: janepeters197059@gmail.com

Authorized returns should be sent according to the return instructions provided by our customer service team.

16. EUROPEAN UNION CONSUMER RIGHTS

Customers located in the European Union may have statutory rights concerning delivery, defective products, cancellation, and withdrawal from distance contracts.

Nothing in this Shipping Policy excludes or limits any mandatory consumer rights that cannot legally be waived.

If any provision of this Shipping Policy conflicts with mandatory applicable consumer law, the mandatory legal requirement will prevail.

17. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

• Providing accurate and complete shipping information;
• Reviewing the delivery address before submitting an order;
• Monitoring available tracking information;
• Making reasonable arrangements to receive the shipment; and
• Contacting us promptly if a delivery issue occurs.

These responsibilities do not reduce any obligation imposed on us by applicable consumer law.

18. CONTACT INFORMATION

For questions about shipping, tracking, or delivery, please contact:

Trade Name / Store: dtvubo.shop
Legal Business Name: UJ Consult
Business Type: Sole Proprietorship
Owner / Legal Representative: Uffe Jordan
CVR Number: 41259272
Email: janepeters197059@gmail.com
Business Address: Rolfs Plads 27, 2. tv, 2000 Frederiksberg, Denmark
Postal Code: 2000
City: Frederiksberg
Country: Denmark

We will make reasonable efforts to respond to your inquiry and assist with your order as soon as possible.