Widerrufsrecht
REFUND & RETURN POLICY
Last Updated: August 26, 2026
Thank you for shopping at dtvubo.shop, operated by UJ Consult. We want you to shop with confidence. This Refund & Return Policy explains the conditions and procedures for returns, exchanges, cancellations, and refunds.
1. 30-DAY RETURN POLICY
We offer a voluntary 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.
For returns requested under our voluntary return policy after the statutory 14-day withdrawal period, the product must:
- Be unused, unworn, and in the same condition in which it was received;
- Include all original accessories, manuals, labels, and packaging; and
- Be accompanied by valid proof of purchase, such as an order confirmation or receipt.
To request a return, contact us at:
Email: janepeters197059@gmail.com
Please provide:
- Your name;
- Your order number;
- The product you wish to return; and
- The reason for the return.
If the product is damaged, defective, incomplete, or incorrect, please also include clear photographs or videos showing the issue.
Please do not return a product without contacting us first. Once your return request has been accepted, we will provide the applicable return instructions and return address.
Customers must package returned products securely to prevent damage during transit.
2. RETURN ADDRESS
Authorized returns must be sent to:
UJ Consult
Rolfs Plads 27, 2. tv
2000 Frederiksberg
Denmark
Please contact us before sending a return, as specific return instructions may apply.
Returns sent without prior authorization or to an incorrect address may be delayed or may not be accepted, except where applicable law requires otherwise.
3. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order promptly after delivery.
If a product is damaged, defective, incomplete, missing parts, or different from what you ordered, contact us as soon as reasonably possible at:
Email: janepeters197059@gmail.com
Please provide:
- Your order number;
- A clear description of the issue; and
- Photographs or videos showing the product and packaging, where relevant.
After reviewing your request, we will provide an appropriate solution in accordance with applicable law. Depending on the circumstances, this may include:
- Repair;
- Replacement;
- Price reduction; or
- Refund.
If the return is caused by a damaged, defective, incomplete, or incorrectly supplied product, UJ Consult will cover the reasonable return shipping costs or provide an appropriate prepaid return solution.
4. PRODUCT CONDITION
Under our voluntary 30-day return policy, returns are generally accepted only for products that are:
- Unused and unworn;
- Undamaged;
- In their original condition;
- Complete with all supplied parts and accessories;
- Returned with original manuals, labels, and packaging; and
- Accompanied by proof of purchase.
Different rules may apply during the statutory EU 14-day withdrawal period. During that period, consumers may inspect and handle a product only to the extent reasonably necessary to determine its nature, characteristics, and functioning.
Handling a product beyond what would normally be permitted in a physical shop may result in a deduction for diminished value where permitted by law.
5. NON-RETURNABLE PRODUCTS
Certain products cannot be returned where permitted by applicable law, including:
- Personalized or custom-made products;
- Perishable goods or products that deteriorate rapidly;
- Sealed health, hygiene, or personal care products that have been opened after delivery;
- Hazardous materials, flammable liquids, or gases;
- Gift cards;
- Digital content supplied with the customer’s prior consent where the statutory right of withdrawal has been validly waived; and
- Other products excluded from cancellation or return under applicable consumer law.
Sale and clearance products remain covered by applicable statutory consumer rights.
If you are unsure whether a product is eligible for return, contact us before placing your order.
6. EXCHANGES
We do not provide direct exchanges.
The fastest way to obtain a different product is to return the original product, if eligible, and place a new order after the return has been accepted.
If a product is damaged, defective, incomplete, or incorrectly supplied, contact us before placing another order. We will review the issue and arrange an appropriate solution.
7. EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union and purchase from us online, you generally have the right to withdraw from the purchase within 14 days without providing a reason, subject to applicable legal exceptions.
For goods, the withdrawal period generally begins on the day you, or a person designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must send us a clear statement of your decision before the 14-day period expires:
Email: janepeters197059@gmail.com
Your statement should include:
- Your full name;
- Your order number;
- The product concerned; and
- A clear statement that you wish to withdraw from the purchase.
After notifying us, you must return the goods within 14 days.
During the statutory withdrawal period, you may inspect and handle the product only to the extent reasonably necessary to determine its nature, characteristics, and functioning.
You may be responsible for any reduction in value resulting from handling beyond what would normally be permitted in a physical shop.
The absence of original packaging does not automatically cancel your statutory right of withdrawal. However, you must package the product securely to prevent damage during return transit.
This statutory right is separate from and in addition to our voluntary 30-day return policy.
8. RETURN METHOD
Eligible products must be returned by mail according to the instructions provided by our customer service team.
Before mailing a return:
- Contact us at janepeters197059@gmail.com;
- Receive confirmation and return instructions;
- Package the product securely;
- Include the required order information; and
- Send the package using the instructed return method.
We recommend using a trackable shipping service and retaining proof of shipment until your return and refund have been completed.
In-person returns are not currently available unless we expressly agree otherwise in writing.
9. RETURN SHIPPING COSTS
For returns caused by a change of mind, incorrect selection, or another reason unrelated to a product defect or seller error, the customer is responsible for arranging and paying the direct cost of return shipping.
If a product is damaged, defective, incomplete, or incorrectly supplied, UJ Consult will cover the reasonable return shipping costs or provide an appropriate prepaid return solution.
Customers must package returned products securely. We are not responsible for damage caused by inadequate return packaging or circumstances outside our reasonable control, except where applicable law provides otherwise.
10. RESTOCKING FEES
We do not charge any restocking fee for eligible returns.
This means that no separate restocking charge will be deducted from an approved refund.
A lawful deduction may still apply if a product has suffered diminished value because it was handled beyond what was reasonably necessary during the statutory withdrawal period or returned in a condition that does not meet our voluntary return requirements.
11. REFUNDS
We will notify you after receiving and inspecting your returned product.
For an approved return under our voluntary 30-day return policy, the refund will be issued to your original payment method within 10 calendar days after we receive and inspect the returned product.
For a valid exercise of the statutory EU right of withdrawal, we will reimburse eligible payments without undue delay and no later than 14 days after receiving notice of your withdrawal.
For statutory withdrawals, we may withhold reimbursement until:
- We receive the returned goods; or
- You provide evidence that the goods have been sent back,
whichever occurs first.
Eligible refunds will be issued to the original payment method unless another method is expressly agreed and permitted by law.
Your bank, card issuer, or payment provider may require additional time to credit the refunded amount to your account.
If you have not received an approved refund after the applicable processing period, contact us at:
Email: janepeters197059@gmail.com
12. ORIGINAL DELIVERY COSTS
For a valid statutory EU withdrawal, eligible standard outbound delivery charges will be refunded where required by law.
If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost is not refundable unless applicable law requires otherwise.
Because dtvubo.shop currently provides free standard shipping, no outbound standard shipping charge will normally have been paid by the customer.
13. ORDER CANCELLATIONS
If you wish to change or cancel an order, contact us as soon as possible at:
Email: janepeters197059@gmail.com
We will make reasonable efforts to process the request before the order is packed or dispatched.
Once an order has been processed or shipped, we may be unable to cancel or modify it before delivery. After receiving the product, you may follow the applicable return procedure described in this policy.
This does not affect any statutory cancellation or withdrawal rights.
14. REFUSED OR UNCLAIMED SHIPMENTS
If a shipment is refused or remains unclaimed without prior cancellation or return authorization, it may be returned to us by the carrier.
Any refund will be reviewed after we receive and inspect the returned product.
Reasonable additional shipping costs caused by an incorrect address, unjustified refusal, or failure to collect the shipment may be deducted where permitted by applicable law.
This does not apply where the refusal or non-delivery was caused by a damaged product, an incorrect shipment, seller error, or another matter for which we are legally responsible.
15. STATUTORY CONSUMER RIGHTS
Nothing in this policy excludes, limits, or replaces any mandatory consumer rights available under applicable law.
Customers may have additional legal rights concerning defective, damaged, incorrectly supplied, or non-conforming products.
If any provision of this policy conflicts with mandatory consumer law, the mandatory legal provision will prevail.
16. CONTACT INFORMATION
For questions about returns, refunds, damaged products, or order cancellations, contact us using the following information:
Store: dtvubo.shop
Legal Business Name: UJ Consult
Business Type: Sole Proprietorship
Owner / Legal Representative: Uffe Jordan
Company Registration Number (CVR): 41259272
Business Address: Rolfs Plads 27, 2. tv, 2000 Frederiksberg, Denmark
Postal Code: 2000
City: Frederiksberg
Country: Denmark
Email: janepeters197059@gmail.com
Thank you for shopping with dtvubo.shop. We are committed to providing professional customer service and a transparent return and refund process.