FREQUENTLY ASKED QUESTIONS (FAQ)
1. How long does shipping take?
We process most orders within 1 business day. Standard delivery typically takes 3–7 business days after dispatch.
Delivery times are estimates and may vary because of carrier operations, customs procedures, public holidays, weather conditions, or other circumstances outside our reasonable control.
2. Do you offer free shipping?
Yes. dtvubo.shop currently offers Free Standard Shipping on all orders, unless a different shipping option or charge is clearly displayed during checkout.
Customers will not be charged any undisclosed shipping fees after completing checkout.
3. How can I track my order?
Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information, where available.
Please allow some time for the carrier’s tracking system to update.
If you have not received tracking information or need assistance, contact us at:
Email: janepeters197059@gmail.com
Please include your order number when contacting us.
4. What is your return policy?
We offer a voluntary 30-Day Return Policy.
For returns requested after the statutory 14-day withdrawal period, the product must generally be unused, undamaged, and in its original condition, with its accessories, packaging, and proof of purchase.
Consumers in the European Union may also have a statutory 14-day right of withdrawal for qualifying online purchases. During this period, customers may inspect the product as they reasonably would in a physical shop.
Please contact us before returning any product so we can provide the appropriate return instructions:
Email: janepeters197059@gmail.com
5. What should I do if my product arrives damaged or incorrect?
Please inspect your order promptly after delivery.
If you receive a damaged, defective, incomplete, or incorrect product, contact us as soon as possible at:
Email: janepeters197059@gmail.com
Please provide your order number, a description of the problem, and clear photographs or videos showing the issue.
We will review your request and provide an appropriate solution under our Refund & Return Policy and applicable consumer law. Reasonable return shipping costs for damaged, defective, or incorrectly supplied products will be covered by UJ Consult.
6. Is my payment information secure?
Yes. We are committed to protecting your personal information.
Payments are processed through secure third-party payment providers. Customer information is handled according to our Privacy Policy and applicable data-protection laws.
We do not intentionally store complete payment-card information on our own systems when payment information is handled directly by an authorized payment provider.
7. Can I change or cancel my order after placing it?
If you need to change or cancel an order, contact us immediately at:
Email: janepeters197059@gmail.com
We will make reasonable efforts to assist you. However, once an order has been processed, packed, or dispatched, changes or cancellations may no longer be possible before delivery.
If your order has already been shipped, you may follow the return procedure described in our Refund & Return Policy after receiving it. This does not affect any statutory cancellation or withdrawal rights.
8. How can I contact dtvubo.shop?
If you have questions about an order, product, shipping, return, refund, or store policy, please contact us using the following information:
Trade Name / Store: dtvubo.shop
Legal Business Name: UJ Consult
Business Type: Sole Proprietorship
Owner / Legal Representative: Uffe Jordan
Company Registration Number (CVR): 41259272
Business Address:
Rolfs Plads 27, 2. tv
2000 Frederiksberg
Denmark
Postal Code: 2000
City: Frederiksberg
Country: Denmark
Email: janepeters197059@gmail.com
We will respond as promptly as reasonably possible during normal business operations.